Frequently
Asked Questions
and we've got the answers!
Can we see our rentals in person?
Of course! Come visit us at our showroom! Schedule an appointment by filling out our contact form or sending us an email at orders@theeventrentalco.com. We’ll promptly respond to your inquiry as soon as possible!
Where are you located?
You can find our showroom & design studio at 10 Hanabea Lane, Nantucket, MA 02554.
What areas do you service? Do you offer shipping?
We are located on the beautiful island of Nantucket. At this time, we only provide services within Nantucket Island and do not offer off-island shipping or services.
Do you sell your products?
We are an Event Rental Company and do not sell any products at this time.
How do I place a rental order with the Event Rental Co.?
The quickest way to get started is by visiting our website and selecting the Rentals dropdown in the menu bar. Explore the different categories of rentals to find the items that pique your interest. When you’ve found pieces you love, add them to your wishlist—it’s as easy as online shopping!
Once you’ve finished adding everything you need, simply view your wishlist and follow the steps to submit it to us. We’ll then include details such as damage and delivery fees, providing you with a fully comprehensive quote.
How far in advance should I place my rental order?
As a general guideline, we recommend booking rentals up to a year in advance of your event, and no later than three months, especially during peak wedding season. For smaller events such as dinner parties and social gatherings, bookings can be made closer to the event date, subject to availability.
Can I make revisions to my order after it’s been submitted?
You have the flexibility to make changes to your order at no extra cost up to two (2) weeks prior to your event. You’re welcome to add items at any time during this period.
Can I pick up my my order?
Depending on the size of your order and the items requested, you may have the option to pick up items at our Design Studio & Showroom.
How long is the rental period?
Our pricing includes a full 24-hour rental period for events. For extended rental days, we offer a 50% discount for each additional day per item.
Do you have an order minimum?
No, we do not have an order minimum to rent from us. However, we do have a minimum order requirement of $500 for delivery and pick up services. For orders under $500, we offer Will Call service for smaller items.
When is payment due for my order?
A non-refundable 50% deposit is required to secure all items for your event. The final payment for your order will be due seven (7) days prior to the event date. Full payment must be received prior to delivery.
What types of payment methods do you accept?
We accept all major credit cards as well as ACH payments. If you prefer to pay by check, please make checks payable to
DMH Events Inc.
Mail to:
DMH Events Inc.Â
PO Box 1101
Nantucket, MA 02554.
Do you have a damage waiver?
A non-refundable damage waiver fee of 5% is added to the subtotal on your quote or invoice to cover normal wear and tear.
What happens if I don’t use part of my rental order?
We do not issue refunds for any unused products.
What is your cancelation policy?
To ensure availability of all services and products, deposits are non-refundable. You may cancel your order up to fourteen (14) days prior to your event without being held responsible for the remaining balance. Orders canceled after fourteen (14) days will be accountable to pay the remaining balance.
Do you have a minimum for delivery services?
We accept orders for delivery with rental items totaling over $500. Orders of lesser amounts are also accepted and may qualify for Will-Call pickup.
What does the delivery fee include?
The delivery fee covers transportation of items to and from the event location, including installation of specific items (bars, walls, etc.).
Do you setup and breakdown the rental products?
Our delivery crew will handle the setup and breakdown of certain products such as bars and larger pieces. However, please note that we do not currently offer full event setup services.
When will my deliveries arrive?
Deliveries will be in 3 hour time windows on the day of your event unless prior arrangements have been made. If a specific delivery or pick up time is needed this will be an additional charge.
What happens if something is damaged or misplaced?
The damage waiver covers normal breakage and wear and tear typically associated with renting items for events with large groups of people. However, in the event that a substantial number of items are damaged beyond repair, you may be responsible for paying the full replacement cost of the item/s. While occurrences of this nature are rare, we feel it’s important to mention as a precautionary measure.
