Frequently Asked Questions

A. Absolutely!  Just reach out to us to set up an appointment at

A: Simply fill out the out the online request form on our website.  We will follow up with an email with an official quote and will confirm if the items you requested are available.

A: You should submit your request as soon as you have your event details so we can check out inventory to make sure it is available.  To use our online request form, please submit your order at least four (4) days prior to delivery.

A: Of course! You may make revisions to your order up to two (2) business days prior to delivery. Should you need to make revisions less than two (2) days prior to delivery, please contact us at or call 508.319.1608 for assistance. (Additional charges may apply.)

A: We are happy to work with clients of all backgrounds on their special events of any size!

A: We have a standard delivery/pick up fee. Additional delivery fees may apply on orders that require specific delivery times and locations. 

A: Our delivery/pick up team will setup and breakdown certain products.  At this time we do not setup or breakdown chairs, tables etc.

A: Depending on the size of your rental order and the items requested you may pick up items at our Design Studio & Showroom.

A: No, we do not have an order minimum to rent for us, however, we do have an order minimum of $250 for delivery and pick up.

A: You can view product pricing by simply browsing our website. Please note that these prices to not include tax or delivery. 

A: A non-refundable 50% deposit is due to hold all items.  Final payment of order will be due seven (7) days prior to the event date. 

A: We accept all major credit cards.  To pay by check please:

Make Checks Out To:
The Event Rental Co.

Mail To:
The Event Rental Co.
PO Box 1101
Nantucket MA, 02554

A: You may cancel your order any time up until seven (7) business days prior to delivery and no additional fees will be charged.  If you cancel your order after the final payment date will result in 100% cancellation fee.

A: The price of our rental equipment includes a 24-hour rental period.  If items are needed longer, additional fees may apply. 

A: If an item is broken, damaged or misplaced a breakage fee will apply based on damaged items.  If an item is broken or damaged upon delivery please contact us at

A: We do not issue refunds for any unused products.

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